Last updated: September 2025

Luxorai operates this website and online store to provide you with high-quality products and a safe shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us. 

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you interact with our store;
Contact details: Name, email address, phone number, billing/shipping address.
Order details: Products purchased, order history, payment method (processed securely).
Account details (if you create one): username, password, preferences.
Device & usage information: IP address, browser type, and how you navigate our site.
Communications: Any messages or inquiries you send us.

How We Use Your Information

We use your personal information to:
Process and deliver your orders.
Provide customer support.
Communicate with you about your order status, returns, or promotions.
Improve our website and services.
Protect against fraud and unauthorized transactions.
Comply with UAE laws and Shopify requirements.

Sharing Your Information

We only share your personal information with trusted third parties necessary to run our business, such as:
Shopify (our store platform and payment processor).
Delivery partners (to ship your orders).
Service providers (IT support, analytics, etc.).
We do not sell your personal data to third parties.

Security & Data Retention

We take security seriously and use Shopify’s secure systems to protect your information. While no system is 100% safe, we continuously work to safeguard your data.
We keep your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Your Rights

As a customer, you have the right to:
Request access to the personal information we hold about you.
Ask us to correct or update your details.
Request deletion of your data, where legally allowed.
Opt out of marketing emails (via “unsubscribe” link).

Cookies Tracking

Our site uses cookies and similar technologies to improve your browsing experience, show relevant products, and remember your preferences. You can disable cookies in your browser settings, but some features may not work properly.

Children’s Privacy

Our store is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

International Transfers

As Shopify hosts our store, your data may be transferred to and processed in other countries. Shopify complies with strict data protection standards to safeguard your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy, you can reach us at:
📧 support@luxorai.net

📍 Dubai, United Arab Emirates