Last updated: September 2025

At Luxorai, we want you to love your purchase. If for any reason you are not satisfied, please review our return and refund guidelines below.

Eligibility for Returns

Items must be returned within 7 days of delivery.
Products must be unused, unworn, and in original packaging.
Items damaged due to misuse, normal wear and tear, or improper care are not eligible.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as earrings) may not be eligible for return unless defective.

Refund Process

Refunds are issued to the original payment method (or via bank transfer for COD orders).
Shipping charges (if any) are non-refundable.
Processing time for refunds is 5–10 business days after we receive and inspect the returned item.

Exchanges

You may request an exchange for a different color or product, subject to availability.
If the requested item is unavailable, we will issue a refund instead.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no additional cost.

How to Initiate a Return

To start your return or refund request, please contact us at:
📧 support@luxorai.net